Privacy Policy
This privacy policy explains how Tech360i Computer Services ("Tech360i") collects, uses and discloses personal and other information. Tech360i receives in connection with the user support services we provide to the user (the "Services") in accordance with the Terms of Use. When users submit information through our website, via email, in chat sessions, provide it to our technicians or, use the Services, customers (the "user") agree to our use of this information consistent with this privacy policy.
HOW TECH360I COLLECTS INFORMATION
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to access remotely and control a user’s computer with their permission. We require certain information and permissions from customers to provide the Services. Some information we collect may be supplied by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools to provide the Services.
TYPES OF INFORMATION TECH360I COLLECTS
PERSONAL INFORMATION:
We will ask when we need information that personally identifies customers ("personal information") or allows us to contact customers. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask customers to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Tech360i uses this information to contact customers regarding the product and/or services customers have requested. Such information may include re-registration/renewal notifications, special offers, and surveys on improving our Services.
PAYMENT INFORMATION:
If customers register for the Services, Tech360i may collect credit card information, and other payment information. Like many companies, Tech360i may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Tech360i uses payment information to complete your transactions.
SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
• Information about the date of computer purchase, • Type of computer • Computer Identification or Serial Number • Computer make and model and/or any computer hardware, • Software installed or peripherals attached to it, • Condition of the computer, • System and registry data about software installations and hardware configurations and error tracking files.
This information is required to provide personalized technical support to customers and to help us update our support tools and enhance our supported products lists.
REMOTE ACCESS:
While requesting support customers may request the problem to be resolved by enabling Tech360i technicians to have access to and take control of your computer. Tech360i uses software tools that enable customers to grant control of their computer to a Tech360i technician remotely over the Internet. This allows the Tech360i technician to diagnose or correct problems without ever coming to the location of your computer.
Tech360i does not use the Remote Access software to access and control your computer without your consent, and we request that customers remain present when our technicians are doing so.
Tech360i technicians are trained in the use of this software, and we take steps to limit access to confidential or sensitive information stored on the user computer or network. Our technicians avoid deliberate destruction of information on user computers or networks and help avoid system problems. Tech360i maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist customers.
DIAGNOSTIC TOOL:
Tech360i uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Tech360i using security technologies over the Internet. Tech360i analyzes this information to help diagnose and solve end-user problems. The Tech360i diagnostic application is not designed to collect sensitive information including information such web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
Tech360i reserves the right to monitor and record on-line and off-line sessions between users and Tech360i technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information. COOKIES: We may use cookies and similar technologies to provide customers with more personal service on our website and as customers interact with Tech360i. Cookies are small pieces of information stored by your browser on your computer's hard drive or your device. Cookies help us keep track of the preferences customers specify. Most web browsers automatically accept cookies, but clients can usually change your browser to prevent that if customers prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.
LOG FILES:
We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION
In order to protect Tech360i from fraud and otherwise ensure the integrity of our services and manage risk, we may supplement the personal information we collect with information from others.
SHARING AND INFORMATION DISCLOSURE
We may share aggregated and de-identified information with our partners. This exchange is usually not linked to any personal information that can identify any person unless expressly required to allow use of specific widgets within the Services. We may also share, disclose, or transfer your personal information as follows:
• To Tech360i affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes; • To third party service providers and suppliers acting on our behalf to provide products or services to customers; and • To other third parties for purposes customers have allowed.
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as needed to actual or potential lawsuits, or (c) protect the rights and property of Tech360i or others. We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
If we merge with or are acquired by another company, or sell all or substantially all of our relevant assets or file for bankruptcy, we may disclose and transfer personal information to the business or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
INTERNATIONAL USERS
If customers are in the European Economic Area, please note that the personal information customers provide will be transferred outside the European Economic Area for use by Tech360i and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the Tech360i website, using the Services, or otherwise providing us with your personal information, customers consent to the transfer and processing of your personal information.
SECURITY
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions or even the physical transfer of information can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information, and technical mistakes are possible. For this reason, we do not ensure or warrant the security of any data or information customers transmit to us and clients do so at your risk.
SURVEYS
From time-to-time, we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
CONTESTS
Tech360i may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected from such advertisements will be used as described at the time of collection.
NOTIFICATION OF CHANGES
We reserve the right to change our privacy policy. Please check our website periodically for changes so that customers are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.
QUESTIONS
If customers have any questions about our privacy policy customers may email questions or inquiries to privacypolicy@tech360i.com.